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Accessibility

Accessibility Statement

Giufra S.r.l., owner of the Astra Make-Up brand, is committed to making its website accessible, in accordance with Legislative Decree of May 27, 2022, no. 82, which transposes Directive (EU) 2019/882 (European Accessibility Act). This accessibility statement applies to: https://astramakeup.com/.

Compliance Status

Partially compliant: This website is partially compliant with the requirements of the UNI CEI EN 301549 standard due to the non-compliances listed below.

Non-accessible Content

The contents listed below are non-accessible due to the following non-compliances with Legislative Decree 82/2022:

  • The visual representation of certain texts and buttons does not meet the minimum required contrast ratio (4.5:1).

  • Some non-text content lacks an equivalent text alternative.

  • Some buttons and links do not have a name that assistive technologies can read.

  • On certain pages, heading levels do not match the visual structure of the page.

  • In some cases, interface components do not correctly declare their name, role, and state.

  • Some features cannot be operated via keyboard.

  • In certain areas, when navigating by keyboard, it is not visible which element has the focus.

  • In product carousels, some hidden elements are still reachable via keyboard.

  • In some cases, navigating with the Tab key passes through the same destination multiple times.

  • Certain videos and the announcement bar move automatically, and there are no mechanisms to pause or stop them.

  • In some instances, error messages are not presented in a way that assistive technologies can read them.

  • Page areas, such as navigation menus, do not always have a name that distinguishes them.

  • Some links share the same text but lead to different pages, and in one case, a link is distinguishable from surrounding text only by color.

  • Some English words are not marked as such and are mispronounced by speech synthesisers.

  • On the order confirmation page, the total amount is read digit by digit by assistive technologies.

Drafting of the Accessibility Statement

This statement was drafted on 09/22/2026. The evaluation was carried out by third parties through objective and subjective analysis. The statement was last reviewed on 09/23/2026, complying with the recommendation to periodically review (at least annually) the accuracy of the claims contained in this accessibility statement.

Feedback and Contact Information

Astra Make-Up provides the email address marketing@astramakeup.com for notifying non-compliance cases and requesting information and content in an alternative format. The email text must include, in addition to the report, the following information:

  • Page URL.

  • Information on the tools used (such as operating system, browser, and any compensatory tools and assistive technologies).

Responses to any questions and reports will be provided within 15 days of receipt. Reports outside the scope of accessibility cannot be handled. Personal data processing will take place according to the instructions provided at: https://astramakeup.com/pages/privacy-policy.

How to Send Reports to AgID

 In case of an unsatisfactory response or lack of response within thirty days to the notification or request, the interested party can forward a report to AgID via certified email (PEC) at the following address: protocollo@pec.agid.gov.it.

Website and Facility Information

  • Website publication date: 06/2024.

  • Usability tests conducted: NO.

  • CMS used for the website: Shopify.

  • Number of employees with disabilities in the company: 2.

  • Number of workstations for employees with disabilities: 0.

Service Information

On astramakeup.com, users can browse the catalog of makeup, skincare, and fragrance products, search and filter products, add them to the cart, purchase them, and manage their orders in the customer area. The checkout and customer area are provided by the Shopify platform. For orders and assistance, customer service is also available at: +39 366 6645267. Apart from the cases listed above, the pages adapt to the screen and can be magnified without loss of content; there is a link to skip to the main content; the search announces the number of results. Information on the accessibility of sold products: the products have no accessibility features to declare. Astra Make-Up does not use tracking techniques, either its own or third-party, from which the disability conditions of users can be deduced, including the settings and assistive technologies they use to access the site.